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Is ShipStation down?

ShipStation is operated by Auctane. This page keeps two claims apart: what ShipStation reports about USPS, FedEx and UPS on its own status page, and what Shipzil's own rate request to ShipStation's production API actually returned. Across 62 days of Shipzil's own checks, 17,412 of 17,545 rate requests to ShipStation's production API (99.24%) returned a bookable rate, with a median response of 3,541ms and a 95th percentile of 6,932ms.

Shares incident reporting with ShipEngine, so the two count as one independent source.

Official status page →

Reported status checked · measured checks refresh live

Independent evidence

Investigate ShipStation on a date

What ShipStation reported and what Shipzil detected independently. Browse all evidence

Carriers on ShipStation

Carrier Status 90-day uptime Status since
USPS Operational 97.50%
FedEx Operational 99.53%
UPS Operational 99.53%

ShipStation services

Service Status
ShipStation Operational
Companion API V1 Operational
Order Managment API Operational
Companion API V2 Operational
Carrier Integrations Operational

Measured rate checks

One fixed domestic US rate request to ShipStation's production API every 5 minutes, over the last 24h. This measures one request path, not ShipStation's overall speed.

3323ms
median latency
4488ms
p95 latency
18
services returned
97.2%
observed check success
100.0%
coverage, 289/289 checks

8 checks ShipStation did not answer within 15s · 0 we did not collect. A check we never ran is never counted against ShipStation.

Measured rating latency per platform over the last 24 hours, sampled every 5 minutes. 8 checks a platform did not answer are marked on the baseline. A break in a line with no mark is a check the collector never ran.

5-minute checks · all 1 platforms · selections are saved in the URL

02s4s6s8s10s12s03:55Z15:55Z03:55ZShipStation — check failed at 23:20Z (UTC)ShipStation — check failed at 02:00Z (UTC)ShipStation — check failed at 02:05Z (UTC)ShipStation — check failed at 02:10Z (UTC)ShipStation — check failed at 02:15Z (UTC)ShipStation — check failed at 02:20Z (UTC)ShipStation — check failed at 02:25Z (UTC)ShipStation — check failed at 02:30Z (UTC)
  • ShipStation3323ms
  • no answer (8)

Ticks mark checks the platform did not answer in time. A break in a line with no tick is a check we never ran — ours, not theirs.

Carrier reachability

All 281 samples quoted 1 carrier

Raw 24-hour samples (JSON) · How this is measured

Carrier incident history (13)

minor Inaccurate Cubic Rates Issue
1d 19h measured USPS
minor 9/17/26 ShipStation Connect degraded performance
3h 55m reported USPSFEDEXUPS inferred
minor Unable to generate and print Packing Slips & Batch labels
5h 28m reported USPSFEDEXUPS inferred
minor APC Overnight - "Collection Address Requires Phone Number"
47m measured USPSFEDEXUPS
minor Carrier Issues - UPS label creation
34m measured UPS
minor ShipStation Slowness
9d 3h reported USPSFEDEXUPS inferred not counted
minor Rate Latency
2h 18m measured USPSFEDEXUPS inferred
minor Unable to create label while using ParcelGuard
7h 13m measured FEDEXUPS
minor UPS Updates for US & CA Shipments
54d 19h reported UPS not counted
minor ShipStation Slowness / Unable to Load
48m reported USPSFEDEXUPS inferred
none UPS Potential High Volume
32d 7h reported UPS not counted
minor ShipStation System Error
5h 22m reported USPSFEDEXUPS inferred
minor Canadian Disruption Updates
238d 22h reported UPS not counted
Platform incidents with no carrier API impact (12)

Login, dashboard, billing and API-key issues. Excluded from carrier uptime.

minor ShipStation Latency and Login Issues
2h 40m reported
critical Login issues
2h 46m reported
minor ShipStation Login Issue
4h 22m reported
none ShipStation Login Issues
1h 40m reported not counted
minor Degraded Performance: Orders Page Loading & Imports
15h 44m reported
minor 12 Month API Key Generation
4h 56m measured
minor Login Issues
1h 18m reported
minor ShipStation Login Issue
53m reported
minor ShipStation Login Issue
51m reported
major MFA Login Error
3d 4h reported not counted
minor ShipStation - Login Issue
8h 56m reported
minor ShipStation Login Issue
3h 47m reported
Maintenance (2)
maint FedEx Scheduled Maintenance: Registration and New Warehouses
scheduled FEDEX
maint FedEx Scheduled Maintenance
scheduled FEDEX

ShipStation questions

Is ShipStation down right now?
Shipzil reads ShipStation's own status page every 5 minutes and, separately, sends a domestic US rate request to ShipStation's production API. The current reading of both is at the top of this page and refreshes without reloading. A failed Shipzil check that ShipStation has not acknowledged is shown as a failure it did not report, not as a declared outage.
Is it ShipStation or the carrier?
Check whether other platforms report the same carrier. If only ShipStation reports a USPS, FedEx or UPS problem, it is most likely ShipStation's integration with that carrier. If platforms from two or more independent companies report it at the same time, it is more likely the carrier. ShipStation and ShipEngine are both run by Auctane, so agreement between those two counts as one source, not two.
How reliable is the ShipStation API?
Across 62 days of Shipzil's own checks, 17,412 of 17,545 rate requests to ShipStation's production API (99.24%) returned a bookable rate, with a median response of 3,541ms and a 95th percentile of 6,932ms. By ShipStation's own incident reports, 90-day carrier uptime was USPS 97.50%, FedEx 99.53%, UPS 99.53%. The measured figure is one fixed request path from one account, not ShipStation's overall performance; the reported figure only counts outages ShipStation published.

How ShipStation compares with the other three platforms: shipping API reliability comparison.